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AAA-Logo Software – Review

UPDATE: Today is Wednesday, January 31, 2007.  I did hear back from AAA-logo within a few hours after writing here and sending them the link to the Blog entry.  The answer was quick and to the point, NEVER addressing their lack of Customer Service/Contact to my previous questions.  I had one last question… which was more than legitimate and once again I have not heard back.

UPDATE: Today is Saturday, January 27, 2007.  To date I have NEVER heard back from AAA-Logo in response to my many requests.  I am trying again right now.

UPDATE:  Today is Friday, January 5, 2007 and I have NEVER heard back from AAA-Logo Software.  NEVER, NEVER, NEVER!  Thank God I NEVER gave them my money!

I am in desperate need of a logo.  So I went web surfing and came up with AAA-Logo Software.  What a find, I misguidedly thought!  Downloaded the AAA-Logo Software and played around for an hour or so.  I got really excited until I could not find a way to “kern” specific text characters like:  Wa, Va, Ta, etc.

I thought, no problem, I will write and ask if I am missing something and how it can be done.  I went to the help page and could not find anything so zipped off a message from their support page.  The page said they respond within 48 hours.  I thought that was a bit long, but what the heck… It seemed like what I wanted/needed and would WAIT… AND WAIT… AND WAIT… AND WAIT…  I am STILL waiting, about 10 days later.

I wrote three different times, to three different departments as well as to tech support again… but NO ONE responded.  I am so glad I did not give them my money, but in all honesty, I would have purchased the program had it had a way to kern the text characters and would never have known that this company DOES NOT respond to its customers or prospective customers.  What a disappointment!  The software really looked great!  I had a lot of fun playing with it and thought I truly hit on something!

NOTE FROM ROZ:  I am still hoping that I hear back from them as the AAA-Logo Software website looks really professional and the program was out of sight in my opinion.  I find this entire episode peculiar to say the least.  Had they had a USA phone number I would have tried to call, but I could not find an address or phone number at all.  Should I ever hear back from them I will post and update. 

Posted by Roz Fruchtman /