BlogViewsByRoz.com

The company I am talking about will remain nameless, as my article is more on the importance of keeping customers/clients informed as to what is going on - especially when they are paying for your service.

NOTE:  It has always been my understanding that when one signs up for a “trial period” that trial period is to ENTICE the customer to STAY ON and to demonstrate how the service IS ESSENTIAL to them.  Recently I have had an experience quite opposite to what one would expect.

I recently signed up with a brand new service.  It was not until I actually signed up and paid the money for the 30-day trial that I found out the service was “still in beta!”  For sure… had I known I would not have bothered and would have waited until the service went live - for real!

The company running the service is obviously experiencing some major problems.  However, instead of informing their founding/charter members they are just ignoring them.  Support tickets go unanswered, and everyone is sitting in darkness wondering what is going on.  In my case my service is NOT working so I really can’t do anything. 

As my 30-Day Trial draws to an end, I am hanging in to see if things change.

MY POINT…  When you are running a company/service, or whatever… It is ESSENTIAL and common courtesy to keep your customers informed.  People can be more understanding than you would think!  Customer Service SHOULD BE #1 with any company, no matter what!  Those that forget their customers will pay the price in the end.

MY MOTO… “Things happen, it is NOT the things that happen…  BUT THE WAY THEY ARE SOLVED!” (ignoring your customers, new or old, is NOT solving anything!)

Posted by Roz Fruchtman / Blog Views By Roz

I’ve come a really long way since I started “living a life of gratitude” instead of regret and bitterness at what I did not have or missed in my life.

A small example:  Last night I went to the variety drug store.  An item I wanted had been out of stock the day before (while being on sale).  I was given a raincheck and told to come back the next day as there was a possibility it would be in. 

Being out for my daily walk I decided to stop in to have a look.  Lo and behold - after searching all over - behind some other boxes there was “my item!” 

BEFORE:  I would have said: “They ONLY HAD ONE!”

NOW:  I said:  “One is better than none!”

I bought my product, continued my walk and went home grateful I had at least one.  (AND… I still had my raincheck to come back for more when they were in stock!)

It’s such a small thing/example, but I felt I wanted to share it.  It is significant to the way I live my life today.  A much happier and contented life - AND… more productive too!

SIDE NOTE:  IF I learned nothing else from Tony Robbins, the one thing I will always remember is:  YOUR PAST IS NOT YOUR FUTURE!  That one statement freed me from the baggage I lugged around for almost 60 years!  I have since learned to draw on my past to make things better for others through my eCard designs.

Remember… Be good to yourself!  YOU deserve it!

Posted by Roz Fruchtman / BlogViewsByRoz.com

Pardon me for being away so long.  At the end of April 2006, the retina in my right eye detached and that brought on a whole new chain of events. We’ll keep that for another time, but I will happily report things seem to be going in the right direction and with God’s blessings I am back stronger than ever.  Each day I give thanks to be blessed with my eyesight, relatively good health, a good mind and a dream.  We don’t realize how precious the things we take for granted are, a scare like I had usualy does the trick, but it should not have to come to that!

Moving on…  I am furiously working on upgrading or more accurately converting my current Judaic eCards Club “Graphics Schmaphics Exclusive Judaic Greetings Club” to a new and improved website.

Say It With Ecards, http://www.sayitwithecards.com/

Timed to coincide with the upcoming Jewish New Year 5767,  September 23, 2006.  The site will open with a new name, new look, be feature-rich with member benefits and freebies, plus an abundant amount of artsy, unique and tastefully created Judaic eCards compliments of yours truly - Roz Fruchtman.

You are probably thinking, what does all of this have to do with colors. Well, it has everything to do with colors as I am searching for a new color scheme and it just seems to be eluding me.

In my quest for a color scheme I have come across many color scheme programs, some free and some paid. I will share my findings and opinions with you. Stay tuned…

Posted by Roz Fruchtman / Sunday, August 6, 2006

Sometimes we really need to stop what we are doing in order feed our minds with some good stuff and rejuvenate. For me that was pulling out my Anthony Robbins “Get The Edge” program. I started to do this on Monday, but got sidetracked Tuesday as we lost electricity, water and phone service. Wednesday I was concerned with my impending afternoon visit to the oral surgeon.

Today/Thursday… I awoke at 5AM feeling pretty disgusted and disappointed in myself for not continuing the program… no matter what. After all, I could have listened with my Diskman which runs on batteries. Anyway… I started the program “all over again” and did two days in one.  By the end of the day I worked through the two assignments given at the end of the second CD.  What an accomplishment!  I am my toughest critic, but even I have to give myself credit for not just throwing my hands up in defeat!  IF I learned nothing else from Tony, I learned to NOT give up!  Each moment is a new opportunity!

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This has been a sore point with me from the time I entered the Internet. It amazes me why people write to you, ask questions, expect answers, but do not expect to say thank you.

My friends tell me I am too sensitive and expect too much. They say: “people are people,” just move on and forget it! But it happens often enough, it is hard to forget in my opinion.

I always try to remember to thank people because I realize that “nothing is coming to us in this life,” and when people go out of their way to give of themselves, even by answering a question, they should be caring enough to say thank you! I was going to say smart enough, but smarts having absolutely nothing to do with this. It’s a caring issue!

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